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NMErickson-2
NMErickson-2
Level 2
May 22, 2023
Question

Marketo Online Support Tickets - Wheel of Death

  • May 22, 2023
  • 1 reply
  • 916 views

Is anyone else struggling with using the SUPPORT TICKET SYSTEM? For our org, every person is experiencing the 'SPINING WHEEL OF DEATH' when tryign to access current open or closed tickets. It is substantially impacting our efficacy of communication with Support.  When we addressed this with Support - the only suggestion has been to WHITELIST the support URL. Which makes no sense -as we CAN get in - just takes 5-6 tries.  Thoughts?

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1 reply

T
TiffanyD
Level 2
May 22, 2023

I find that clearing your local browser cache can fix weird loading errors with the Marketo apps!  In most computer-based web browsers, to open menus used to clear your cache, cookies, and history, press Ctrl-Shift-Delete (Windows) or Command-Shift-Delete (Mac).

 

I know this kinda sounds like the stereotypical support response, "Is it plugged in?", but I'm always shook at how often it works.

In MOPS We Trust,Tiffany
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