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A
Anonymous
August 28, 2015
Question

Marketo Olark Chat Integration

  • August 28, 2015
  • 1 reply
  • 1399 views

Hi All,

We have Olark Chat as an on website chat application.

I have been unable to find any related help regarding integrating Marketo with Olark Chat for chat tracking, re targeting etc.

Could you people help me out with this ? A step by step guidance probably, on how can I go about and achieve this integration.

Thank You !!

Prabash Rath

Babajob.com, Bangalore, India.

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1 reply

A
Anonymous
February 10, 2017

I am trying to achieve the same.

Olark its a great chat app, It would be awesome to have a real integration with Marketo. Right now I'm burning my brain trying to use the webhooks - I would like to push a chat lead to Marketo. If the person gives us the name and email that would automaticate create a "chat " type of registration and trigger some campaings.

I tried to get that to work with Liveperson I don't lilke the app at all, and the "integration" doesnt give you the triggers anyway.

Any suggestions about connecting Marketo and Olark with webhooks?

SanfordWhiteman
SanfordWhiteman
Level 10
February 10, 2017

Webhooks inbound into Marketo are something to be wary of, because they are rate-limited (they use the forms endpoint, which maxes out at one form post per source IP every two seconds -- legit chat requests come in faster than that on busy sites, and that's not even considering malicious use).

The Olark JavaScript API meshes quite well with the Marketo Forms API. A developer will be able to grab the Olark visitor details and post them to Marketo when a conversation starts.

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