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April 13, 2016
Question

Marketo not sending me internal tests

  • April 13, 2016
  • 4 replies
  • 2728 views

anyone have ways to troubleshoot not getting tests sent to yourself?

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4 replies

April 13, 2016

Can you describe what you are doing and what is happening?

April 13, 2016

I'm in a previously sent email campaign and am merely re-sending myself a Test email... not getting anything in my Outlook company inbox.

April 13, 2016

Is it in your junk folder?

Do you get other emails from your Marketo instances?

Check with IT if it got trapped in the spam filter.

Rajesh

On Apr 13, 2016 11:27 AM, "D'Lynn Butler" <marketingnation@marketo.com>

Iryna_Zhuravel4
Level 6
April 13, 2016

Happens to me all the time with sample emails, a weird hack I discovered is that if you make your email operational Marketo will always send you a sample, with marketing emails it often stops doing that after 2-3 tries, so I either make the email operational for the time I am testing it (there is always a risk of forgetting to change it back before sending it out though) or I send it to a few of my personal email adresses I created just for this purpose

April 14, 2016

This is a good trick

Dan_Stevens_
Level 10
April 14, 2016

The usual cause of this is forgetting to include an unsubscribe link in your footer (or the footer that contains this).  Marketo does not warn you when you forget to do this.  The email will simply not be delivered.

April 14, 2016

Learn something every day. Thanks Dan.

Steven_Vanderb3
Adobe Employee
Adobe Employee
April 18, 2016

Please contact Support and we can provide bounce or delivery codes for your sample sends.  90% of the time the email is successfully sent and accepted by the recipient server which then tosses it in Spam or Quarantine or something like that.  The other 10% is either a soft/hard bounce because the recipient server doesn't like the email or because there was something malformed in the reply-to or from address in the email.