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megweber221
Level 2
September 12, 2024
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Marketo not recognizing ".us.com" email format as valid email address

  • September 12, 2024
  • 2 replies
  • 1650 views

A user tried to register through a Marketo form for one of our upcoming webinars, but Marketo is not recognizing the email format as valid. I think it's because the email contains ".us.com." Is there a way to allow this email format?

 

For more context, the email is: [first initial].[last name]@[company name].us.com

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Best answer by Ishita_Chawra

@megweber221 Hi!

1. Check the "Global Form Validation Rule" in the admin settings for exclusions

2. Check the webpage code for the invalid address exclusions

If any/above is not setup and still the issue persists...please share the lading page URL for further exploration.

 

(Edited/updated)

2 replies

Ishita_Chawra
Ishita_ChawraAccepted solution
September 12, 2024

@megweber221 Hi!

1. Check the "Global Form Validation Rule" in the admin settings for exclusions

2. Check the webpage code for the invalid address exclusions

If any/above is not setup and still the issue persists...please share the lading page URL for further exploration.

 

(Edited/updated)

SanfordWhiteman
SanfordWhiteman
Level 10
September 12, 2024

CSS doesn’t have anything to do with email validation.

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    September 12, 2024

    You’ll need to supply your URL.

     

    This is not standard behavior. Marketo only validates that the email address is syntactically valid (sandy@example.us.com  is valid).

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