Marketo not pushing information to Salesforce | Community
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Level 2
February 11, 2021
Question

Marketo not pushing information to Salesforce

  • February 11, 2021
  • 1 reply
  • 2743 views

Hi there, I have been working on a landing page and form to submit potential leads to Salesforce. When everything is approved and I try to submit a test lead via the form on the landing page it only gets created in Marketo but not Salesforce. I have already checked if Marketo is syncing to Salesforce and it is. I have tried using a cloned form with changes to fit the criteria needed and creating a new form (similar criteria) and both only show in Marketo and not Salesforce. I did use the form I originally cloned to see if that worked and it did, however, the criteria is obviously not what need for this project. 

 

Please let me know what criteria or pictures I can provide to give you guys a better idea. I'm new to Marketo so any suggestions and help would be greatly appreciated, thanks! Attached are two screenshots, the first is the cloned version and the other is a brand new form. I did receive different options for drop down on the LSD & How did they reach us? so I used what best fit. The criteria the leads would be filling out is basic information; name, email, phone, etc.

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1 reply

TyronPr
Adobe Champion
Adobe Champion
February 11, 2021

There are two things you can try:

i) Wait for 5 minutes to see if the lead then syncs to Salesforce. Marketo and Salesforce sync every 5 minutes on their own to transfer lead info.

ii) If i) does not work then use the "Sync Person to Salesforce" flow action in a smart campaign or find the person in a list view and do the same.

 

If the lead still does not sync after ii) then screenshot the error returned from the activity log here for further debugging

Level 2
February 11, 2021

Thanks @tyronpr, I'll give this a try!