Marketo Managing Campaigns in SFDC | Community
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A
Anonymous
April 17, 2017
Question

Marketo Managing Campaigns in SFDC

  • April 17, 2017
  • 2 replies
  • 3576 views

I am working with an existing Marketo connection it has been managing the campaigns in SFDC, but when I enter SFDC I can't update the start and end date of the events, or any of the details associated with it.

Does anyone know how to manage these fields from Marketo without creating a campaign that updates those fields accordingly?

(specific fields are as follows:

  • Start date
  • End date
  • Description)
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    2 replies

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    April 17, 2017

    Please move the thread to Products and someone will answer it there. "Community" is for website feedback, not product support -- and yes, this is confusing!

    A
    Anonymous
    April 17, 2017

    Thank will do. Now that I have done that why is it that the community feedback and help is not for help?

    Darrell_Alfons2
    Darrell_Alfons2
    Level 10
    April 17, 2017

    It is a little confusing! Community feedback and help is for feedback on the Community itself (posting, interacting, navigating) and not on Marketo as a product. But the good news is, if you are ever having trouble using the Community, you know where to post it!

      Darrell_Alfons2
      Darrell_Alfons2
      Level 10
      April 17, 2017

      Eric,

      You should be able to update the dates and fields in SFDC if you have permission to so.

      Is you marketo program and sfdc campaign sync'd/connected at the moment? That might cause some problems in editing it.

      A
      Anonymous
      April 17, 2017

      Darrell,

      They are currently connected. Do I need to disconnect that to update the content in SFDC? Shouldn't that information automatically transfer from Marketo upon the initial sync?

      Darrell_Alfons2
      Darrell_Alfons2
      Level 10
      April 17, 2017

      Yes disconnect them (as long as you don't have other processes in place or the campaign is live), and you should be able to update that info. Maybe give it a minute or 2.

      No, that information won't come over. Let's vote for it here:

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