Marketo links not getting rendered correctly in outlook | Community
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A
Anonymous
August 3, 2015
Question

Marketo links not getting rendered correctly in outlook

  • August 3, 2015
  • 5 replies
  • 5656 views

I have been having a broken link issue lately with hyperlinks in emails I received through Marketo.

I get a 404 error. I looked for a fix and found out this problem occurs when my default browser is not IE.

Has anyone else had a similar experience?

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5 replies

Josh_Hill13
Josh_Hill13
Level 10
August 3, 2015

Do you have screenshots or link examples?

Is this happening from a Program Token?

Jenn_DiMaria2
Jenn_DiMaria2
Level 10
August 3, 2015

To follow up on @Josh Hill​'s questions, do your URLs have any spaces (or %20's) in them?

A
Anonymous
August 21, 2015

Well, no issues with URLs. The links work just fine if I change the default browser to IE.

And they are not tokenized either.

SanfordWhiteman
SanfordWhiteman
Level 10
August 21, 2015

You'll have to post a sample URL, obviously.

A
Anonymous
August 21, 2015

http://mkto-sj070048.com/DWG00010HP000R0wU8200s0

A
Anonymous
August 21, 2015

Attaching Error screen shot

Chrome as default browser.

Checked in IE. It works just fine.

SanfordWhiteman
SanfordWhiteman
Level 10
August 21, 2015

I don't have a problem in Chrome 45 nor Firefox 42.

Do you actually have a problem when you copy-paste that link into your browser?  Can you please send a sample email with that link to sandy@figureone.com?

The 404 error "The redirect url is empty" is generated if you go to the bare URL mkto-sj070048.com/ (no personalized tracking path).   That suggests that for some reason Chrome is seeing no path in the URL.  I wonder if you somehow have a zero-length space in there or something.

P.S. I wouldn't call that link "not tokenized".  I know what you mean, that it doesn't have {{tokens}}, but tokenization means a special thing when it comes to links (the mktNoTok class and the _mkt_tok query param).

    M
    My_Davidson
    Level 2
    January 21, 2016

    I've experiencing the same problem.

    Here is the original link:

    http://www.medicareinteractive.org/uploadedDocuments/mi_extra/SEP-Chart.pdf

    Here is the same link with Marketo token code at the end (added by the Marketo system). It breaks!

    http://www.medicareinteractive.org/uploadedDocuments/mi_extra/SEP-Chart.pdf?mkt_tok=3RkMMJWWfF9wsRomrfCcI63Em2iQPJWpsrB0…

    Why is this?

    Thank you.

    --My

    Kenny_Elkington
    Adobe Employee
    Kenny_ElkingtonAdobe Employee
    Adobe Employee
    January 21, 2016

    This is a server-side issue.  Your server is trying to use the querystring which marketo appends for lead tracking for navigation.  Since there's nothing matching the string the server fails to find anything and serves up the 404.  There are two things which you can do:

    As a temporary solution, you can add the mktNoTok class to your links.  This will stop marketo from appending the tracking string.  This shouldn't be a permanent fix, as the tracking info is what links your anonymous leads to their known records when they click through from a marketo email.

    As a permanent solution, talk to your IT or Web Team(whoever owns the site) and have them whitelist the mkt_tok query parameter so that the server knows not to try to match it for navigation.

    Justin_Cooperm2
    Justin_Cooperm2
    Level 10
    January 21, 2016

    You don't need to add the class manually in the code anymore, there is a checkbox in the "Insert Link" dialog that says "Include mkt_tok". Just uncheck it.

    I disagree slightly in that this can be a permanent solution for files that you're directly linking to. If there is no landing page being reached with munchkin on it, then the mkt_tok is 100% useless.

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