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Emma_Perry
Emma_Perry
Level 2
July 8, 2019
Question

Marketo Hero Rendering Incorrectly in Outlook

  • July 8, 2019
  • 1 reply
  • 2187 views

Hello everyone,

I'm trying out a Marketo Hero with a background of the suggested dimensions (640x276). It looks great everywhere but Outlook, where the background image appears compressed. 

Correct: 

Outlook:

Any chance you know how to fix this? Thanks.

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1 reply

_sandbox__MH_Li
_sandbox__MH_Li
Level 2
July 8, 2019

How are you testing your outlook?  If it is a local outlook vs a litmus or email on acid, I'd make sure the settings on the outlook client aren't set to something like 75%.

Emma_Perry
Emma_PerryAuthor
Level 2
July 8, 2019

I've checked and I doubt that is the case. The hero is the only section having this issue. Here's the HTML I've been working in: 

<!--[if gte mso 9]>
<v:rect xmlns:v="urn:schemas-microsoft-com:vml" fill="true" stroke="false" style="width:640px;height:276px">
<v:fill type="frame" src="${heroBackgroundImage}" color="${heroBackgroundColor}" />
<v:textbox style="mso-fit-shape-to-text:true" inset="0,0,0,0">
<![endif]-->

Emma_Perry
Emma_PerryAuthor
Level 2
July 8, 2019

Let me know if you find a solution. For the time being, I've increased the width in the HTML above to 800px, and it now configures normally.

However, it should be noted that the original Marketo image for the Hero did the same thing, so this may be an issue Marketo wants to look into.

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