Marketo hero image missing/repeating in Outlook | Community
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ceciliagonzalez
Level 2
July 19, 2021
Solved

Marketo hero image missing/repeating in Outlook

  • July 19, 2021
  • 2 replies
  • 2039 views

Hello,

On Marketo email preview, the banner looks perfect. But on email test, the banner looks distorted, sometimes image is missing,  

or in this case, image is repeating. Can someone please recommend a fix for this? Thank you in advance.

 

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Best answer by Vinay_Kumar

@ceciliagonzalez, To fix this issue you need to add height variable for outlook and then also add/edit CSS (background-image : no-repeat; ) to avoid the image repetition. 

2 replies

P
PhillipWi1
Level 9
July 19, 2021

Hi @ceciliagonzalez ,

 

This resource should be useful: https://www.litmus.com/blog/a-guide-to-rendering-differences-in-microsoft-outlook-clients/. My guess is that you haven't specified both height and width of the image. 

 

Outlook is a pain, isn't it?

Vinay_Kumar
Community Advisor
Vinay_KumarCommunity AdvisorAccepted solution
Community Advisor
July 20, 2021

@ceciliagonzalez, To fix this issue you need to add height variable for outlook and then also add/edit CSS (background-image : no-repeat; ) to avoid the image repetition. 

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