Marketo-GoToWebinar | Failed API Error: Webinar with specified key does not exist | Community
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Tom_Kerlin2
Level 7
March 9, 2017
Question

Marketo-GoToWebinar | Failed API Error: Webinar with specified key does not exist

  • March 9, 2017
  • 4 replies
  • 5646 views

Hi,

I'm currently experiencing sync errors with my Marketo webinar programs that are synced up with GoToWebinar.

In Launchpoint, the status of my installed service is "failed", and the details are as follows: FailedAPI Error: Webinar with specified key does not exist.

Has anybody experienced an error like this before? If so, what's causing this to happen and how can I resolve?

Thanks,
Tom

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4 replies

Josh_Hill13
Josh_Hill13
Level 10
March 10, 2017

Did you speak with Marketo Support or GTW?

It sounds like you need to try logging in again under Admin > Launchpoint or the WEbinar ID the program is using is no longer available on GTW.

M
mike-29
Level 4
March 10, 2017

Hi Tom,

Not sure if you've seen this thread today: Broken Webinar Registration Sync -- but it sounds like this may be a known behavior due to GTW's API authorization token expiry.  Try refreshing your login in Launchpoint as Josh suggests and see if that does the trick.

A
Anonymous
July 7, 2017

I'm having a similar issue (different error code "FailedAPI Error: ERROR->HTTP Code = '400')

When going to LaunchPoint and trying to resign in, it fails to launch the sign in page.

Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
August 18, 2017

Try clearing your cookies or use incognito mode.  I've seen the window not pop up because you have a GTW cookie on your browser, so GTW assumes because you are already signed in with that browser it doesn't need to present the log-in screen, even though what you're really attempting to do is enter the credentials of an integration user.

Heloise_Briere1
Heloise_Briere1
Level 2
August 18, 2017

Didn't work for me, still getting the API Error message. We only install the GTW into LaunchPoint less than 6 months ago, I'm surprized that this is happening.

Heloise Briere
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