Question
Marketo forms blocked by firewall - Watchguard
We have embedded two forms (newsletter registration and contact form) to our website. Within our corporate network we work with “Watchguard” firewall. Watchguard is a quite spread firewall in Germany. Watchguard is blocking the forms on our website. Which means that they are not showing on the site and the field where the forms should appear stay empty.
We know that e.g. some of our customers also use “Watchguard” and we believe that they and everybody else using this system will have the same problem.
Our IT department can change the setting within Watchguard to “allow” Marketo. However we believe that this cannot be the ideal situation as we cannot expect customers or prospects to do the same. We are already working with Marketo Support on this problem. However I am wondering whether somebody else experienced a similar problem and how this got resolved.
Thank you for your feedback.
Beate
We know that e.g. some of our customers also use “Watchguard” and we believe that they and everybody else using this system will have the same problem.
Our IT department can change the setting within Watchguard to “allow” Marketo. However we believe that this cannot be the ideal situation as we cannot expect customers or prospects to do the same. We are already working with Marketo Support on this problem. However I am wondering whether somebody else experienced a similar problem and how this got resolved.
Thank you for your feedback.
Beate