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MartinZ1
Level 2
July 18, 2022
Solved

Marketo form on leadpages doesn't lead to thank you page url

  • July 18, 2022
  • 1 reply
  • 3398 views

I have a Marketo form which is set up to go to a thank you page url e.g. /thank-you/ to track our conversions. However I notice when the form is HTML embedded as a pop up, it doesn't go to the thank you page url (even though the page does go to the thank you page it's just that the url stays the same). 

 

Only if I have the form HTML embedded on the page, does it go to the thank you page with the url . Is there a way to have the pop up HTML embedded form go to the thank you page with the url?

 

I have also contacted Leadpages and they said to contact Marketo.

Best answer by SanfordWhiteman

Yes I have the thank you page on the Marketo form, embedded on a Leadpages page as a pop up but it still doesn't work.

 

Here is the page:

https://www.enghouseinteractive.com.au/enghouse-ccaas

The forms are embedded in the pictures: 

 

 

 

 

Thank you


OK. You didn’t completely describe your setup. You didn’t mention that

  1. you’re popping up an IFRAMEd landing page with the form embed on it, not using the form embed directly on the parent page (why you’re doing this, I cannot say)
  2. the parent document and the child IFRAME are on different private domains, so they can’t directly communicate

 

In this setup, to redirect the parent document to the form’s Thank You URL, you need to

  1. in the parent page, listen for a cross-origin message (i.e. postMessage API) that redirects the main doc when matching data comes in
  2. in the child IFRAME, add a custom Marketo onSuccess listener that sends a message to the parent

 

It’s fairly simple code as these things go, but you’ve forced yourself into this situation by not using the Marketo embed code on the parent. Why are you doing it this way?

1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
July 18, 2022

Please link to your page.

 

By default, a form using MktoForms2.lightbox() goes to the Thank You URL configured in Form Editor (just like a non-lightboxed form).

 

 

Jasbirka
Jasbirka
Level 5
July 18, 2022

Hi @martinz1 ,

 

If you are using a Marketo form, then you can also achieve this by using Form settings and can use any follow up url there.

 

Please share the LP URL in case of any confusion.

 

Thanks!

SanfordWhiteman
SanfordWhiteman
Level 10
July 18, 2022
If you are using a Marketo form, then you can also achieve this by using Form settings and can use any follow up url there.

Yes, that’s what I meant by “the Thank You URL configured in Form Editor.”

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