Marketo Emails Sent from SFDC Attributing Activity to API User | Community
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A
Anonymous
October 1, 2014
Question

Marketo Emails Sent from SFDC Attributing Activity to API User

  • October 1, 2014
  • 4 replies
  • 1131 views
When our sales reps send Marketo emails through Salesforce, the task activity is being attributed to our API user, not the individual sales rep. The sales reps are all logging in to Salesforce with their own unique log-in info. Has anyone else experienced this problem, or know how to fix it? It complicates our rep activity reporting. 

Thanks,
Megan
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4 replies

A
Anonymous
October 1, 2014
Are you sending with MSI? I'd recommend reaching to support to figure out what is happening.
A
Anonymous
October 1, 2014
Yes we are - thanks I'll submit a ticket
A
Anonymous
October 1, 2014
We're having issues getting the task to log at all.  Interested in hearing your results here!
A
Anonymous
October 1, 2014
Tiffany I think that might be something different - did you check to make sure you have the sync turned on? https://community.marketo.com/MarketoArticle?id=kA050000000KywECAS 
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