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Marisa_Rybar
Marisa_Rybar
Level 4
October 19, 2015
Question

Marketo Email Templates Not Updating in Outlook

  • October 19, 2015
  • 1 reply
  • 1477 views

I'm testing out the email templates in the Marketo add-in for Outlook, and the only way I can get the email templates to update is if I close out my Outlook program completely and restart it. Shouldn't these email templates automatically update in Outlook? Or is there another step I am missing in the process?

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1 reply

J
Adobe Employee
JohnCl9Adobe Employee
Adobe Employee
October 19, 2015

Hi Marisa,

I believe the templates are only checked when Outlook first starts up.  I've looked through my Outlook to see if there was any kind of a refresh button, but I'm not finding anything.

John

Marisa_Rybar
Marisa_RybarAuthor
Level 4
October 19, 2015

Dang it. I'm setting up templates for our sales team to be able to use, so now every time I make a modification I'm going to have to email the entire team to tell them to restart their Outlook. That is really disappointing.

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