Marketo Email Performance Report Not Loading | Community
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Vinay_Kumar
Community Advisor
Vinay_KumarCommunity Advisor
Community Advisor
April 17, 2025
Question

Marketo Email Performance Report Not Loading

  • April 17, 2025
  • 4 replies
  • 2071 views

Hi team,

I'm trying to load the Email Performance Report in Marketo, but it's not loading. I had applied a smart list to filter for a specific set of people and emails sent between October 2024 and January 2025.

To troubleshoot, I also tried removing the smart list, but the report still isn't loading.

Has anyone else experienced this? Could it be related to data volume, date range, or something else?

Appreciate any insights!

 

TIA

4 replies

uditmathur
Community Advisor
uditmathurCommunity Advisor
Community Advisor
April 18, 2025

Hi @vinay_kumar ,

 

Have you checked the Sent Date in Setup tab?

As for me the report is displaying data as expected.

 

C
Community Advisor and Adobe Champion
ChristianeRo1Community Advisor and Adobe Champion
Community Advisor and Adobe Champion
April 18, 2025

Do you also have any filters turned on in the setup window?

 

I've had issues in the past where I have a weird folder that has no emails selected in the window that opens to let you select which emails you want for your report.

    Zoe_Forman
    Community Advisor and Adobe Champion
    Zoe_FormanCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    April 19, 2025

    @vinay_kumar Are you using the New Email Designer? Are these emails within another program, such as an event program?
    If yes, there are some unintended reporting issues which are being resolved.

    Thanks, Zoe

    Vinay_Kumar
    Community Advisor
    Vinay_KumarCommunity AdvisorAuthor
    Community Advisor
    April 21, 2025

    Thank you for you response @zoe_forman @christianero1 @uditmathur 

    I was trying to create an Email Performance Report in Analytics to review email performance over the past three months.

    It seems the issue was related to data volume—when I adjusted the date range to fetch the report one month at a time, the reports loaded successfully.

    Vinay_Kumar
    Community Advisor
    Vinay_KumarCommunity AdvisorAuthor
    Community Advisor
    April 22, 2025

    Something seems to be wrong. I applied a new filter — "Was Sent Email contains XYZ" — to the same report, but it’s not loading. After processing for a while, it is returning an error.

     

    Zoe_Forman
    Community Advisor and Adobe Champion
    Zoe_FormanCommunity Advisor and Adobe Champion
    Community Advisor and Adobe Champion
    April 22, 2025

    Hi @vinay_kumar 

    You are creating the report in Analytics, have you tried running it in Marketing Activities?
    Or try within individual an Email programs to check if the send/delivery can be seen?

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