Marketo Email Clicks doesn't match (not even close) Google Analytics Sessions | Community
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Anonymous
July 9, 2015
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Marketo Email Clicks doesn't match (not even close) Google Analytics Sessions

  • July 9, 2015
  • 1 reply
  • 4510 views

We sent out a MKTO email to promote a webinar and it had poor results.  The MKTO email link performance report shows 2000 clicks on the link to the MKTO registration page.  When I ran a Google Analytics report on that landing page, it showed ~100 sessions.  When I ran a MKTO web page activity report on the landing page, it showed ~100 visits.  Has anyone else run into this scenario where the clicks in a MKTO email link performance report doesn't match the session data in Google Analytics?


We're trying to figure out what went wrong with this campaign.  I can't tell if it's the email or if there might have been an issue with the landing page loading.

Thanks in advance for any advice.

- Dani

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    Best answer by

    One (possible) situation that accounts for some of the discrepancy is the way that email security programs work.  Something like Kaspersky (or most server-level security programs) basically "click" all the links in an email to quickly determine whether or not the pages that they are directing to contain malware / phishing attempts. 

    Google analytics, on the other hand, can filter out these bot sessions at the host name, and most don't even hit the time threshold on page to count as a session entrance. 

    For what it's worth, my MKTO report and my internal server logs for the pages that the emails direct to are almost always wildly out of sync - and I doubt there is much that Marketo can do about it - since the variety of email clients, security restrictions, text vs. HTML rules, etc. is bewildering.

    1 reply

    A
    Anonymous
    Accepted solution
    July 9, 2015

    One (possible) situation that accounts for some of the discrepancy is the way that email security programs work.  Something like Kaspersky (or most server-level security programs) basically "click" all the links in an email to quickly determine whether or not the pages that they are directing to contain malware / phishing attempts. 

    Google analytics, on the other hand, can filter out these bot sessions at the host name, and most don't even hit the time threshold on page to count as a session entrance. 

    For what it's worth, my MKTO report and my internal server logs for the pages that the emails direct to are almost always wildly out of sync - and I doubt there is much that Marketo can do about it - since the variety of email clients, security restrictions, text vs. HTML rules, etc. is bewildering.

      A
      Anonymous
      July 16, 2015

      That was our conclusion too.  When we looked at the activity logs of the Lead records that had "clicks" but didn't have page visits, the email delivery and email click occurred at the same time in the activity log.  I also contacted one of the people that was in the group of leads that "clicked, but didn't have a page visit" and the lead indicated that she never clicked our email.  This means that the Click data in the MKTO email link performance report requires a filter of "visited web page" to make the click data accurate.

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