Marketo Check-In App Not Syncing | Community
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A
Anonymous
January 16, 2018
Question

Marketo Check-In App Not Syncing

  • January 16, 2018
  • 1 reply
  • 1819 views

Is anyone else having issues with the check-in app not syncing appropriately? We are getting a 'user is not authorized' message when trying to sync the check-ins to the instance.

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1 reply

Brooke_Bartos1
Brooke_Bartos1
Level 4
January 16, 2018

Hi Anna,

Is the User that is logged in to the app assigned to a role that is Authorized to access the mobile app in the Roles section of the Admin console?

A
Anonymous
January 16, 2018

Hi Brooke! Thanks for reaching out. Yes, the user does have appropriate access for the mobile app. It started working randomly without doing anything but this is the second time in a month this same thing has happened. In the last instance we could never get the app to sync and had to end up manually marking people as attended.

Brooke_Bartos1
Brooke_Bartos1
Level 4
January 16, 2018

That's odd... the device had internet access while you were trying to sync?

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