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RobSt3
Level 3
January 10, 2019
Question

Marketo 2.0 Email Templates Issues with Banner Images

  • January 10, 2019
  • 1 reply
  • 7521 views

Has anyone else seen a problem with Marketo 2.0 Email Templates, out-of-the-box, banner images getting cut off on the right and left borders (see image below)? We've tested most of them and they all look like this is in the Office Outlook 365 reading pane. Asking to see if anyone that's seen this figured out a fix, we asked our developer and they are having trouble figuring out what the issue is. Thanks!

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1 reply

Gerard_Donnell4
Gerard_Donnell4
Level 9
January 10, 2019

Can you post the exact code for the email and we can debug it. Without the exact example you are working on, it will be hard to debug. I have not seen this issue. It seems to be only related to that banner module, almost like padding.

    R
    RobSt3Author
    Level 3
    January 10, 2019
    Content backfill required
    Gerard_Donnell4
    Gerard_Donnell4
    Level 9
    January 10, 2019

    what browser are you using? Does your company role out browser updates internally? See my screenshot from Chrome on a Mac, it looks perfect.  Do you have a Litmus account? If not sign up for a 7 day free trial, then send a sample of the email to Litmus and see what its showing in all the different browsers and email clients.

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