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ShreyaResilinc
Level 2
October 22, 2024
Question

Managing Target Audience in Email Nurtures

  • October 22, 2024
  • 1 reply
  • 742 views

Hello Marketo Community, 

I have setup two engagement programs for two different email nurtures. The target audience for both these programs are qualified via daily batch campaigns. The target audience of one program 1 is a subset of the target audience of program 2. Which is why I have suppressed target audience of program 1 from program 2. However, recently both programs received a prospect that qualified for both the programs after their respective batch runs? Please can you help identify the reason for this?

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1 reply

SanfordWhiteman
SanfordWhiteman
Level 10
October 22, 2024

Not enough to go on here.

 

Please show screenshots of each SC’s Smart List, Flow and Setup and the Activity Log of a person you believe should not have qualified for both.

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