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R
RaguPrashanth
Level 2
July 2, 2025
Question

Maketo Form Data is not sync to Webex

  • July 2, 2025
  • 2 replies
  • 452 views

Hi Team,

 

We're in test phase and testing the data sync between Marketo and Webex. After a successful form submission in Marketo, only some fields are syncing with Webex.

Successfully synced fields:

  • Name

  • Email address

  • Company Name

  • Job Title

Fields not syncing to Webex:

  • Interested In

  • Country

  • Reason for attending this Webinar

  • Certificate Required

  • Terms of Use

  • Opt-In

We're unsure whether the issue lies with the Webex integration or if additional configuration is needed.

 

Regards,

Ragu

2 replies

R
ReetuDe
Level 2
July 2, 2025

Hi @raguprashanth 

 

Please check below points 

1) Check Field Mapping in the Webex Integration Settings in Marketo LaunchPoint or Admin → Webex Integration settings.

2) Also, Ensure that the data types of the fields in Marketo and Webex match

3) I have't worked on webex but also please check if field limitations or validation rules are there in webex.

 

Thanks

Michael_Florin-2
Michael_Florin-2
Level 10
July 2, 2025
Fields not syncing to Webex:

  • Interested In

  • Country

  • Reason for attending this Webinar

  • Certificate Required

  • Terms of Use

  • Opt-In

Hi Ragu,


I'm curious: Why would you want that information in Webex?

 

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