Make it easier to launch chat for support

I am the Marketo Admin for our company. This support portal will not let me add myself to open cases or launch a chat. I have some urgent sync issues that need support. Please reply and add me so I can open future tickets. We have ended our service relationship with the 3rd party implementation partner. With as much as we pay for this platform, it should not be this hard to use or get support. Very frustrated.

Liz P., VP of Marketing, Coastal Business Intermediaries DBA Agency Brokerage