Major Marketo Lag

Hi Gerard,

We are seeing a very similar situation where everything across the platform has slowed - approving emails, loading smart lists, running programs, etc. We also seeing a backlog in our campaign queue. Things are processing and running but it's at a snail's pace.

Frank

Yes - we are experiencing this too.  Hoping it improves soon.

Also experiencing this and a general slowness to the system. In fact over the last several months it seems performance has been deteriorating.

Hi all. Just a note to let you know that we're aware of the issue and are working on it. The slowness problem is affecting one of our datacenters. Our Operations team has been investigating the problem and have also escalated it to our vendors.

Thank you for your patience while we get this resolved.

Hi @Mike Reynolds​,

Thanks for this information. Is there any new update on this?  I have some major template updates to roll out and am not currently confident enough to push them. 

Thanks,

Gerard

Just wanted to note that the lag has also been causing duplicate records in our campaigns, I left it to sit on Friday hoping that it would sort itself out, but I arrived this morning to the program still being full of duplicate records, and missing about 500 unique records from the list.

Yes same for us. Extremely slow to clone programs, review smart campaigns or lead a distribution list...

Hello,

Currently the same for us in particular to edit an email.

this hit me too!

support is saying nothing is wrong, but something was definitely wrong.

was yestearday

Hi all. Sorry for the inconvenience that system slowness can cause. I can appreciate the frustration.

I wanted to just make one note here. This discussion thread has been open for about 3 months now. The original issue at the beginning isn't the same occurrence as the others mentioned along the way. It's just important to note that the system slowness that came up on September 1st hasn't been going on ever since then.

As with any SaaS company, there will always be technical issues that come up. Unfortunately system slowness has been one that has come up a few different times. Marketo is a leader in our industry and we are consistently innovating to offer new features. Operating multiple datacenters around the globe is a major undertaking, and the ability to scale rapidly with the expanding needs of a growing customer base is a challenge. There's always a big question in the tech industry of "build vs buy" - do you build your own solution or buy the service that is offered. Marketo wants to focus on driving new innovative solutions, which is a big part of why we've joined forces with Google Cloud. We can utilize their datacenters to ensure system stability, allowing us to devote all of our efforts towards designing more great features.

What this means is, we hear you. And we're devoting massive resources towards ensuring that these system slowness issues go away for good. Until we've fully migrated, if it comes back, please just Contact Marketo Support​ so we can get it resolved as fast as possible.

Thanks,

Mike