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Sarah_Samuels
Sarah_Samuels
Level 2
December 21, 2017
Question

Maintain email template modules in cloned emails

  • December 21, 2017
  • 1 reply
  • 4581 views

Hi all.  We have created an email 2.0 template made up of a series of modules in a newsletter format.  We have included every possible module that we would want in an email campaign, with the intention of removing ones we don't need in specific campaigns.

When we clone an email, however, we lose the functionality of being able to drag modules back in. 

Is there a way around this?  We ideally don't want to have to use the large template in place of cloning, but occasionally need to add modules to cloned emails.  Curretly this means we start from scratch.

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1 reply

Gerard_Donnell4
Gerard_Donnell4
Level 9
December 21, 2017

Hi @Sarah Samuels​,

This is not the expected behaviour. You should have the ability to drag and drop modules or delete modules just as if it was a brand new email.  Who created your template?  Do you know if it contains any errors or warnings when you go to approve it in the design studio template library.  My guess is that there is some type of minor error that is causing it to behave in that way.

Thanks,

Gerard

    Sarah_Samuels
    Sarah_SamuelsAuthor
    Level 2
    December 26, 2017

    Hi Gerard. Thanks for the reply, i thought that may be the case.

    Our digital agency created the templates a while ago, but they are by no means marketo experts.

    We don't get any error messages.

    Do you know of any marketo template designers/ specialists who could take a look maybe? Or could this be something for Marketo support?

    Cheers

    Sarah

    Brooke_Bartos1
    Brooke_Bartos1
    Level 4
    December 27, 2017

    I don't think this is something that Marketo Support typically helps with. A few agencies I know of for template help:

    • Grazitti Interactive (they built most of the older ones that were in templates.marketo.com)
    • Email Monks
    • Hoosh
    • Perkuto

    There are a couple of others on launchpoint.marketo.com, but these are the ones that immediately come to mind.

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