Mailed By em-sj-77.mktomail.com - How to Fix? | Community
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A
Anonymous
July 2, 2015
Question

Mailed By em-sj-77.mktomail.com - How to Fix?

  • July 2, 2015
  • 3 replies
  • 12136 views

We are having issues with certain organizations when the Mailed By doesn't reference our organization. Especially with our customers. Therefore they are not getting our emails. They are also not able to white-list us due to certain organizational circumstances.

Could you please provide me with information to as how to fix this without white-listing.

Thank you!

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3 replies

A
Anonymous
July 2, 2015

Could you expand on why you can't be whitelisted? I have a sneaking suspicion that the two situations are related.

A
Anonymous
July 2, 2015

One of the solutions we have received prior was to ask to be white-listed. However certain organizations will not allow us to be white listed, due to corporate burocracy. So my question is how can we get the mailed by not to say Marketo to get this fixed. Just trying to think of a work around.

Casey_Grimes2
Casey_Grimes2
Level 10
July 2, 2015

Hi Alexis,

I'm a little surprised that any mailed-by discrepancies would be blocked; more and more businesses are using services like Google Apps for Work, so there's less incentive than ever for IT teams to block based solely on that. What may be more likely, however, is how the rest of your identifying information is sent in the envelope of the email—is your domain being shown as signed-by on your outgoing emails from Marketo?

Also, if you could provide the domain you're using for your mailings, it would be appreciated.

A
Anonymous
July 2, 2015

I understand but this still happens, so unfortunelty until everyone adopts best practices we still have this issue.

From Name: WSI News

From Email: marketing@wsi.com

Reply to: marketing@wsi.com

Does that help?

Edward_Unthank_
Edward_Unthank_
Level 7
July 2, 2015

I assume this is what you're talking about (screenshot)?

Before DKIM/SPF setup:

After DKIM/SPF setup:

This is from not having DKIM/SPF set up for Marketo. Once you get DKIM/SPF set up, this goes away! Here's the instructions page, and it takes some back-and-forth to get this configured: Set up SPF and DKIM for your Email Deliverability - Marketo Docs - Product Docs

Cheers,

Edward Unthank | Founder, Etumos

A
Anonymous
July 2, 2015

So, these have been set up for a while that isn't the problem. The problem is this part of the email:

Mailed By em-sj-77.mktomail.com

How can this get fixed.

Josh_Hill13
Josh_Hill13
Level 10
July 2, 2015

Alexis,

These should disappear in most email viewers if DKIM is properly setup. It sounds like it is not recognized or it is no longer working.

AFAIK this has some impact on deliverability, but has nothing to do with whitelisting, which is an action the target server or user makes.

If you send us your domain, we can look it up. or you can test this at mxtoolbox.com and look for TXT or SPF records.

Also visit Admin > Email > DKIM to see if this is setup. Older instances may not show an existing DKIM if you set that up.

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