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Jeffrey_Hanraha
Jeffrey_Hanraha
Level 3
August 24, 2018
Question

Lost smart List

  • August 24, 2018
  • 2 replies
  • 1583 views

We ran a campaign and lost the data in the smart list was lost. I created a second campaign to see if I could capture the information and when I got to run the second campaign it say it has not run is there a way to get the list from the first campaign into the second list?

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2 replies

Devraj_Grewal
Devraj_Grewal
Level 10
August 24, 2018

Jeffrey,

Did you delete the first smart campaign? When you say the data in the smart list was lost, do you mean the filters and triggers were cleared out?

If you clone a smart campaign it will not bring in the same run history and members. You may have to build out the smart list and smart campaign again if you deleted it.

Jeffrey_Hanraha
Jeffrey_HanrahaAuthor
Level 3
August 28, 2018

The smartlist ran and we put a constraint on the list and then the list went to zero individuals in the list.

Grégoire_Miche2
Grégoire_Miche2
Level 10
August 28, 2018

Use a "member of smart campaign" filter, it will give youn the list of people who went through your smart campaign.

-Greg

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