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A
Anonymous
January 20, 2015
Question

Logos and Photos embedded in an email

  • January 20, 2015
  • 5 replies
  • 2035 views
When I go and send a test email my image and logo are not automatically showing up without having to download it. Is there a way to fix that so when someone opens up my email the images will be there?
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5 replies

Adam_Vavrek1
Adam_Vavrek1
Level 8
January 20, 2015
Hi Lauren,

Are you seeing this in Gmail? Users need to change their Settings (under "Images") in order for this to happen: 

Josh_Hill13
Josh_Hill13
Level 10
January 20, 2015
The default is to not display images, so it is up to the user as Adam said. You can turn this off so you can get the test emails. no guarantees your audience will view images.
A
Anonymous
January 20, 2015
How do you turn this off to get test emails? We use Outlook.
Adam_Vavrek1
Adam_Vavrek1
Level 8
January 20, 2015
I'm not sure how to do it from Outlook, sorry. I use Gmail. This might help: http://www.outlook-apps.com/disable-images-outlook/
Casey_Grimes2
Casey_Grimes2
Level 10
January 21, 2015
Hi Lauren,
I'm assuming you're using Outlook 2013, but I don't think it's too terribly different for older versions. When the email arrives, you should see a message similar to the following in your reading pane:


Click on the sentences starting with "If there are problems..." to get several options on how to handle images:

Click "Add the Domain to Safe Senders List" to be able to always see emails sent by Marketo.
 
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