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Jeremy_Foote
Jeremy_Foote
Level 2
October 15, 2018
Question

Locating Campaign Deleting Leads

  • October 15, 2018
  • 4 replies
  • 4751 views

We have a webinar campaign that had a handful of leads removed from it over the weekend. We're having difficulty determining which campaign may have deleted these leads. Besides digging through dozens of campaigns, whats the best way to see how leads may have been removed from this program?

Thanks in advance.

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4 replies

Ronen-Was-SRpro
Ronen-Was-SRpro
Level 5
October 15, 2018

Hi,

Can you elaborate on the question:

1. Are those leads still in the system? (can you find them in the database).

2. Do you have a webinar program that consists some smart campaigns and only one of them removed the leads?

Ronen Wasserman
Jeremy_Foote
Jeremy_FooteAuthor
Level 2
October 15, 2018

Ronen,
1. I cannot find them in the system, I believe they were deleted. I ran reports in the data base on the Web form completions and it comes back with the truncated list.

2. Not 100% sure what you mean by this, but I think I have an operational campaign that is somehow deleting them. But I can't find which one could be removing them.

I don't have many campaigns that would DELETE leads. But once they're deleted its hard to determine WHAT removed them.

JF

Ronen-Was-SRpro
Ronen-Was-SRpro
Level 5
October 15, 2018

Do you know what was their program status before they disappeared?

Ronen Wasserman
Steven_Vanderb3
Adobe Employee
Steven_Vanderb3Adobe Employee
Adobe Employee
October 15, 2018

You can use the Get Deleted Leads REST endpoint.  The campaign ID of the campaign that deleted them will be included in the response. http://developers.marketo.com/rest-api/endpoint-reference/lead-database-endpoint-reference/#/Activities/getDeletedLeadsUsingGET

Jeremy_Foote
Jeremy_FooteAuthor
Level 2
October 15, 2018

So what's a simple way to fire this REST call?

SanfordWhiteman
SanfordWhiteman
Level 10
October 15, 2018

There isn't a "simple" way, but for a one-off, use Postman. Naturally you'll need to create a LaunchPoint service, API role, etc.

Eva_Yu
Eva_Yu
Level 3
October 15, 2018

Hi Jeremy,

You can go to marketing activities/campaign inspector and search "delete" to find the smart campaigns deleting leads from Marketo.

    Michael_Tucker1
    Michael_Tucker1
    Level 3
    October 16, 2018

    This is what I was going to recommend as well, @Jeremy Foote​. If you haven't used Campaign Inspector before, it's located in the second tab on your root folder in the Marketing Activities section. Ideally you don't have a lot of smart campaigns with the Delete Persons flow step in them so this should narrow your search considerably and it'll be a lot easier than working through REST API commands... unless you think that the delete record is coming from an API POST. Does that help?

    Michael Tucker
    Kevin_Weisenber
    Kevin_Weisenber
    Level 4
    October 15, 2018

    It sounds like these contacts are deleted from your followup comments. Depending on your support contract and ability to direct support in the right direction they can assist in recovering them. This is an alternate approach to using the REST API that we have employed in the past.

    Jeremy_Foote
    Jeremy_FooteAuthor
    Level 2
    October 15, 2018

    Kevin, I went ahead and put in a ticket with support because I couldn't find a smoking campaign gun.

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