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Mike_Mastropaol
Mike_Mastropaol
Level 3
March 12, 2019
Question

Local Asset Reports Not Working

  • March 12, 2019
  • 5 replies
  • 4318 views

I successfully, error free, sent two campaigns today. I selected Add New Local Asset to add the stock Email Performance and Email Link Performance reports, as I always do, and for both campaigns both of these reports say "No data found". This issue seems to have happened today. All campaigns from yesterday or early, these reports are worked.

Anyone else experiencing these reports showing "No data found" even though you know there is data and the reports worked on other campaigns?

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5 replies

M
matjazz
Level 6
March 12, 2019

Hi Mike,

have you set the correct sent dates in the setup?

Best;m

Mike_Mastropaol
Mike_MastropaolAuthor
Level 3
March 12, 2019

Yes @Matjaž Jaušovec​ . I always leave it at the default settings. It always works. I never do anything but add local asset -> Email Performance and it shows data. Never had an issue before. Thanks.

M
matjazz
Level 6
March 12, 2019

Maybe double check in setup the right assets are selected for reporting on and try to alter the default sent dates.

A
AnkitDu3
Level 6
March 12, 2019

Try creating the smart-list with filter "was delivered email" and "opened email", if you see the number, please try modifying the report settings once again or try to create a new one.

AnneMarie_C
Adobe Employee
AnneMarie_CAdobe Employee
Adobe Employee
March 12, 2019

Hi Mike,

It is also worth to check if the reports have any additional smart list filters that the leads may not qualify for. Or refresh the report by navigating to the report in question and clicking the Report Actions > Refresh Report.

Mike_Mastropaol
Mike_MastropaolAuthor
Level 3
March 13, 2019

Thank you all for your time and suggestions. It appears it may have been an extreme lag. I checked and refreshed the reports as late as midnight EST and there was still "No data found". Yet, as of right now, the data is there. I'll keep an eye on these reports on my upcoming campaigns and see if there is extreme lag again. In my year using Marketo this is the first time this has happened. These stock reports, in their default settings, have always provided data immediately.

Thanks again.

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