Loading a Smart List with a SFDC Campaign HELP | Community
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A
Anonymous
February 5, 2015
Solved

Loading a Smart List with a SFDC Campaign HELP

  • February 5, 2015
  • 3 replies
  • 1277 views
I am trying to build a smartlist using a SFDC Campaign and when I try to load it I can select the SFDC campaign but when I look at the leads list it is blank...  No Leads Found.

I do not need Marketo and SFDC Campaign to sync I just want the SFDC campaign to populate the smartlist to send the email.

Thanks
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Best answer by Kenny_Elkington
Hi Ryan,

This is indicative of the campaign member records being unavailable in Marketo.  This has two typical causes.  First, the campaign was recently created, and the campaign member records have not had a chance to sync down to Marketo.  Second, the campaign or campaign member records were not visible to your sync user at one point, and then later became visible.  This required a SystemModStamp update to the records in SFDC, at which point to Marketo batch sync will pull them down, assuming that they are now visible.

There are other potentiall causes, but they are significantly more complex.

3 replies

K
kpara3-2
Level 9
February 5, 2015
Hey Ryan,

In the SFDC, is the "active" field ticked?

Kim
Josh_Hill13
Josh_Hill13
Level 10
February 5, 2015
+1 for Kim, but also....

Are you using Member of SFDC Campaign IN X, Status = ??

Can you verify there are members in SFDC?

Are those leads also in Marketo?
 
Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe EmployeeAccepted solution
Adobe Employee
February 5, 2015
Hi Ryan,

This is indicative of the campaign member records being unavailable in Marketo.  This has two typical causes.  First, the campaign was recently created, and the campaign member records have not had a chance to sync down to Marketo.  Second, the campaign or campaign member records were not visible to your sync user at one point, and then later became visible.  This required a SystemModStamp update to the records in SFDC, at which point to Marketo batch sync will pull them down, assuming that they are now visible.

There are other potentiall causes, but they are significantly more complex.
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