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Jennifer_Schmel
Jennifer_Schmel
Level 2
October 16, 2017
Question

Live events

  • October 16, 2017
  • 1 reply
  • 4759 views

All of my past live events registrations are linked to a new event I'm trying to schedule. Any ideas why?

Currently, my reminder to attend email will go to all past people who have registered for any event. And in my calendar, all of the past events now say they are connected to this new event.

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    1 reply

    Josh_Hill13
    Josh_Hill13
    Level 10
    October 16, 2017

    screenshot? this doesn't make sense.

    Are you using separate programs for each Event?

      Jennifer_Schmel
      Jennifer_SchmelAuthor
      Level 2
      October 16, 2017

      I have not sent out this email, therefore, no one has registered for this event, but somehow it’s pulling people that have registered for past events.

      Grace_Brebner3
      Grace_Brebner3
      Level 10
      October 16, 2017

      Agree with Josh, sorry Jennifer - we need more information to help you identify the issue. Are you saying that the 72 people in the screenshot should not qualify?

      It's likely that either:

      • You're combining multiple events into a single program, or
      • The smart campaign rules contain an error - e.g. the smart list says anyone with the program status of registered attached to any event, not just this event.

      Can you provide a screenshot of the smart campaign rules and confirm that this program is built exclusively to support this event?

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