List of common SFDC sync errors? | Community
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A
Anonymous
December 14, 2015
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List of common SFDC sync errors?

  • December 14, 2015
  • 2 replies
  • 5247 views

I'm curious if anyone has, or has seen, a list of common Salesforce sync errors/Notifications? Product documentation only lists 1 ( Not Allowed: Salesforce campaign contains incompatible statuses.) and I'm aware of permission errors, but are there any others that are common?

Thanks in advance!

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    Best answer by Andy_Varshneya1

    In that case the two you'll see most frequently are

    • Warning: Salesforce Sync Change
      • when a field's picklist values are changed or adjusted in SFDC and the field is used in Marketo,
    • Error: UNABLE_TO_LOCK_ROW
      • When Marketo is trying to edit a lead at the same time as a user is in SFDC

    Occasionally, you'll see an error about not being able to sync a lead over because it's behavior score is too high for the SFDC field to handle (means your Marketing team hasn't cleared their cookies in a long time . You can hardcode their score back to 0 and you'll be good to go again.)

    2 replies

    Andy_Varshneya1
    Andy_Varshneya1
    Level 7
    December 14, 2015

    Hey Melissa,

    I don't have a list handy but can pull it together if necessary. What's your use case?

    Andy

    A
    Anonymous
    December 14, 2015

    Hey Andy,

    No need to put something together - was hoping there might be a doc floating out there with "most common" errors. I have the API error list from Salesforce, just trying to get an idea of which ones people see most for team training purposes

    Andy_Varshneya1
    Andy_Varshneya1Accepted solution
    Level 7
    December 14, 2015

    In that case the two you'll see most frequently are

    • Warning: Salesforce Sync Change
      • when a field's picklist values are changed or adjusted in SFDC and the field is used in Marketo,
    • Error: UNABLE_TO_LOCK_ROW
      • When Marketo is trying to edit a lead at the same time as a user is in SFDC

    Occasionally, you'll see an error about not being able to sync a lead over because it's behavior score is too high for the SFDC field to handle (means your Marketing team hasn't cleared their cookies in a long time . You can hardcode their score back to 0 and you'll be good to go again.)

      A
      Anonymous
      December 14, 2015

      There are several more depending on your SFDC situation. I have seen errors due to 'too many calls', or due to running out of space. and so on.

      But as Greg said, missing mandatory fields and validation rules are most common and are the ones that should be corrected as they are dictated by the business rules and not run time conditions.

      Rajesh

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