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Carrie_Lawson
Carrie_Lawson
Level 4
October 13, 2015
Question

"List Limit Exceeded" message when adding email addresses

  • October 13, 2015
  • 4 replies
  • 6268 views

I have done this before and i can usually copy/paste 2k email addresses into the email address filter, but for some reason i am only able to add 1808 email addresses.  I thought maybe it was due to some hidden characters, but i cant be sure if that is what is causing this.

Why can i not copy and paste 2k email addresses in this smart campaign filter?

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4 replies

Mike_Reynolds2
Mike_Reynolds2
Level 10
October 13, 2015

Carrie,

2,000 email addresses listed out inside of one filter is a lot and will likely cause you problems. I'd break the list up into multiple filters with smaller numbers in each one, then set the filter logic to "Any" so that it still catches all of them.

Mike_Reynolds2
Mike_Reynolds2
Level 10
October 13, 2015

Carrie,

Another good option would be to add the leads into a static list, then just use a "Member of List" filter wherever you need to reference them.

Carrie_Lawson
Carrie_LawsonAuthor
Level 4
October 13, 2015

this has never been a problem as i have used it many, many times to try to do an email match to see how many of these leads are currently in the system.  Like a preliminary search if you will.  I dont want to import this list, but instead see how many already exist in the database.

I have a little over 12k leads i want to look up and breaking them out in smaller amounts is pretty time consuming, but i guess doing a search like this is time consuming in itself.  The reason i am hesitant is that these lists usually create a lot of errors and then i have to delete the whole import.

Josh_Hill13
Josh_Hill13
Level 10
October 14, 2015

The limit is 2,499.

I do not know why you are having a problem with less than that, but it could be because of commas or "fake" characters from your sheet. Try copying and pasting into a text editor or Paste as Plain Text.

Carrie_Lawson
Carrie_LawsonAuthor
Level 4
October 14, 2015

i have pasted into Notepad, but i didnt see any hidden characters.  I tried to remove hidden characters in excel, but it start stripping away the email address itself.  Every time i get this file it is weird and it imports awful to where i see the characters, then the clean up is horrendous.

I will try your suggestions Josh, thanks.

Jenn_DiMaria2
Jenn_DiMaria2
Level 10
June 23, 2016

In this circumstance, I would import to a static list and tell Marketo to skip new leads. That way, only the records that are in your system get added to the list. Not sure if that would work in this scenario - guess it would depend on your goal

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