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Fernando_Lysco
Fernando_Lysco
Level 2
November 28, 2020
Solved

List importing with missing contacts

  • November 28, 2020
  • 2 replies
  • 3653 views

Hi All,

I am importing some leads from a CSV file, and I realize that the number of leads in CSV file was bigger than in the field "Person Count" in my list status. A small difference, around 1 - 3 %, one to 3 leads at each 100. But I can´t check contact per contact to find which one is missing. Why this could be happening?

Someone could help me?

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Best answer by Michael_Florin-2

Or might there have been duplicate email addresses in your csv file? Marketo would ignore these in the upload while not returning any error message.

2 replies

SanfordWhiteman
SanfordWhiteman
Level 10
November 28, 2020

What import settings did you use? Did you select "Skip new people and updates"?

Fernando_Lysco
Fernando_LyscoAuthor
Level 2
November 30, 2020

No, I used Default (Fast Import)

Michael_Florin-2
Michael_Florin-2Accepted solution
Level 10
November 30, 2020

Or might there have been duplicate email addresses in your csv file? Marketo would ignore these in the upload while not returning any error message.

Fernando_Lysco
Fernando_LyscoAuthor
Level 2
November 30, 2020

Thank you, I didn´t have think about that.

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