Level 2

Question

LinkedIn Matched Audiences Authentication Error: "undefined undefined"

Forum|Forum|6 years ago
November 20, 2019
2 replies
3817 views

Hey there Nation,

Hoping I can get some advice from the community faster than supports replying back to me. Over the past few weeks my LinkedIn Matched audiences connection has been consistently breaking, as the authorized LinkedIn account keep getting replaced with "undefined undefined" within Launchpoint. Screenshot below.

I have re-authorized the account a few times, but its keeps breaking.

Has anyone seen this before and know a workaround?

Marketo

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

BlaneMcMichen-1

Adobe Employee

I've not used this feature, but you may find some help on the LinkedIn side.

API Migration for Matched Audience Partners | Marketing Solutions Help

Matt_Reilly1Author

Level 2

@Blane McMichen Our instance wasn't even in production until March 2018, so no chance this is the issue, but thanks for digging into this!

Level 1

Hey @Matt Reilly,

Try deleting the Linkedin Matched Audience Service from LaunchPoint Installed Services and re-add it. This worked for me.

Matt_Reilly1Author

Level 2

We tried this the first time, and it did work, but the authorization broke about a week later.