LinkedIn Lead Gen Forms Not Found | Community
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A
Anonymous
June 26, 2017
Question

LinkedIn Lead Gen Forms Not Found

  • June 26, 2017
  • 5 replies
  • 7957 views

After setting up LinkedIn Lead Gen via LaunchPoint and working with our LinkedIn rep to create a campaign, I am unable to set-up a Smart Campaign in Marketo. When I use the Fills Out LinkedIn Lead Gen Form trigger, the active LinkedIn form is "not found". Marketo support said that someone had to fill out the form first before Marketo deems it active. We did that and it is still not found. Anyone else having similar issues? Any resolution?

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5 replies

Josh_Hill13
Josh_Hill13
Level 10
June 26, 2017

i'd push support further.

    Adele_Miller
    Adele_Miller
    Level 3
    July 14, 2017

    Did you get any update on this Joshua Weinstein​?

    We are experiencing the same issue - thanks!

    A
    Anonymous
    July 14, 2017

    The issue was resolved, but I'm not 100% how. It was something Marketo's technical team had to fix. Once they fixed, we did have to re-authorize the launchpoint service.

    C
    Chandini_Kalsy
    Level 2
    August 14, 2017

    We are facing similar issues.

    A
    Anonymous
    August 14, 2017

    My LinkedIn rep said the same thing when my Lead Gen Forms weren't showing up in the Marketo picklist. However, as soon as someone filled out the form, the form was then visible in our Marketo instance. No reauthorization needed.

    I brought this up with my rep and he said it's a known issue but didn't have an idea on timeline for a fix, unfortunately.

      Dan_Stevens_
      Dan_Stevens_
      Level 10
      August 14, 2017

      Is there any way to get the company email address into Marketo?  Or is it still limited to primary email address?  For those in the B2B space, I'd be interested to hear how you're getting around this limitation.

      There's a current idea around this today:

      A
      Anonymous
      August 14, 2017

      LinkedIn gives you the option to choose "email address" or "work email address" when you build out your lead gen forms. We are B2B as well so are also interested in work email addresses.

      I had a call with my rep this morning and asked if we chose "Work Email Address" instead of "Email Address", if "Work Email Address" would simply just populate with "Email Address" as a default or if they would actually have to type in a work-related email. He said there is an option on your profile to add a work email along with your LinkedIn login email, so he thinks you'd have to have that work email populated on your profile for it to auto-populate on the form (he is going to get back to me after he confirms with the product team). I don't think there'd be any email validation for them to actually submit a work-related email, however (eg a lead can still provide a gmail email). His concern was that if they don't have a work email on their profile (most people don't), that the field would be blank and they would have to fill in the field on their phone - just adding another barrier to entry.

      I'll try to remember to follow up here after my rep gets back to me.

      Boris_Kiperas1
      Boris_Kiperas1
      Level 2
      February 1, 2018

      I had the exact same problem some time ago. The Fills Out LinkedIn Lead Gen Form trigger appeared but it took a while. There is a delay, it takes a little while for your trigger to appear after you create a new Linkedin Lead Gen servioce in LaunchPoint.

      Boris Kiperas
      J
      Community Advisor
      JDNelson1Community Advisor
      Community Advisor
      February 1, 2018

      It only appears as a trigger-able action AFTER the first form for EACH campaign has been filled out. It's not "taking a while" it's just that's how long it took for you to get your first submission. It makes it very difficult to keep on top of triggers since you have to keep checking back or setup an alert system like I did to detect when a form you're not monitoring is filled out for the first time.

      Yoav_Guttman1
      Yoav_Guttman1
      Level 4
      August 8, 2018

      the alert you set up was for the LinkedIn Lead Gen Form or a Marketo form? If it was a Marketo form, how was it set up, since until that first person completes the LGF on LinkedIn, Marketo doesnt see that person as filling out the form. If in LGF, how did you set the alert up?

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