Linkedin Lead Gen Form sync failing? And nothing to do with expiration of service | Community
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Mario_Baroja5
Mario_Baroja5
Level 2
January 11, 2018
Question

Linkedin Lead Gen Form sync failing? And nothing to do with expiration of service

  • January 11, 2018
  • 7 replies
  • 11748 views

We've been using the Linkedin Lead Gen Form connection with Marketo for some time. You need to reset the integration every now and then as it expires. Besides that it used to work flawlessly until very recently. Now, any new leads acquired through Linkedin Lead Gen are not being created directly into Marketo so we have to import them through CSV. We already contacted Marketo support but haven't got any final response.

Anyone having similar problems lately?

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7 replies

Josh_Hill13
Josh_Hill13
Level 10
January 11, 2018

Been seeing issues around this and FB. Contact Support.

Mario_Baroja5
Mario_Baroja5Author
Level 2
January 12, 2018

Thanks josh, I had already contacted Support before I started this discussion, but nothing helpful from their side yet. Will wait to see what they come back with, but at least I am sadly relieved to see it is not something I am suffering alone.

J
Community Advisor
JDNelson1Community Advisor
Community Advisor
January 11, 2018

I haven't noticed -- I'd better go check. As far as I know ours has been working fine. Will post back if I find differently.

A
Anonymous
January 11, 2018

I am having the same issue and also have an active support case right now. We had been working on this same project in December last year and hit the same roadblock of being unable to see any forms from LinkedIn in Marketo. Hoping there is some sort of resolution soon, but I don't think it's an issue with our integration configuration.

Mario_Baroja5
Mario_Baroja5Author
Level 2
January 12, 2018

Thanks as well Andre, I will share with you any news I get from Marketo.

Mario_Baroja5
Mario_Baroja5Author
Level 2
January 17, 2018

Hi guys, I just received an answer from Support. So you might want to double check your Lead Gen campaigns are loading leads in correctly. Literally what support said:

There seems to be an issue with the integration between LinkedIn and Marketo that affects several customers. This is currently under review.

A
Anonymous
January 24, 2018

Did this progress for you at all? We have been working with support for over a week now trying to resolve this and I'm curious if there are other answers or things to try out there.

Mario_Baroja5
Mario_Baroja5Author
Level 2
January 25, 2018

Hi Andre,

Yesterday support came back to us with the following:

What has worked for other customers regarding this issue was to remove and re-add the Launchpoint service as well as turning off and on the LinkedIn campaign. Could you kindly have a go at this and let me know if leads are able to come through again?

So I tried this out. Leads now do walk directly into Marketo, but there are still some leads that go through weird program status changes. For instance, if one of the Linkedin Gen Forms was capturing leads to attend a webinar, a new lead would not enter as "registered" into our Marketo program, but rather as "Not in Program", so that lead doesn't sync over to our Webinar platform in order to generate the personal link, bla, bla... I kind of fixed it putting a 1min wait step before the Change Program Status Flow step to give the Linkedin-Marketo sync enough time to set the lead in the right status and now it does work fine (so far).

Hope it helps!

A
Anonymous
February 15, 2018

Same issue here. I was able to see LinkedIn forms in Marketo previously and select them in my filters. Now, I'm advertising on a different LinkedIn account where I'm also the Account Manager (I manage 2 accounts) but the new LinkedIn forms just don't show up in Marketo. I relaunched the Launch Point and turned off and on etc. Nothing helped.

Thanks,

Yulya

J
Community Advisor
JDNelson1Community Advisor
Community Advisor
February 15, 2018

are you sure there's been activity against those forms? they only show up after being filled out at least once

A
Anonymous
February 15, 2018

I know and this morning a lead filled it out in LinkedIn, still nothing shows up. :-(

A
Anonymous
March 14, 2018

Exactly the same thing has happened to us. Working perfectly then at some point in Dec/Jan it has failed to sync across to marketo. We have been extracting a csv from linkedin and manually importing the leads.

Will try deleting and re creating the launchpoint service as suggested.

    Adele_Miller
    Adele_Miller
    Level 3
    April 19, 2018

    Did it work Tim? The suspense is killing me

    Trish_Voskovitc
    Trish_Voskovitc
    Level 5
    May 30, 2018

    I can see all forms but 1- that has leads against it. I re-synched a few times, i removed the service and added back in, I paused LI campaigns then reactivated and still can't see the one form when trying to build a smart list. I put in a support ticket but assume they will not be able to help.

    anyone else have scenario that they see all forms but one?

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