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Jimmy_Montchal
Jimmy_Montchal
Level 2
June 20, 2017
Solved

LinkedIn Ad Forms Not Working

  • June 20, 2017
  • 3 replies
  • 5329 views

Hi Community,

We have set up the LinkedIn Ad Form Launchpoint connection. It is authorized and should be running however it is not showing up as a filter or trigger in our smart list. Is there any further steps we need to take to have this show-up in our system to use?

Thank you!


Jimmy

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Best answer by Jimmy_Montchal

They wrote back this morning with the fix! See below:

I wanted to follow up with you to let you know that the issue with the missing LinkedIn triggers has been resolved. Our Engineering department sent out a message this morning informing us of the fix.

There are just a few steps to follow to get everything up and running.

Go to: Admin > LaunchPoint > LaunchPoint > Double Click the LinkedIn Lead Gen Service > Follow the steps through and 'Save'

...and this should resolve the issue. It may take a few minutes (~10) for everything to populate and for the triggers to show up.

Good luck!

3 replies

Justin_Norris1
Justin_Norris1
Level 10
June 20, 2017

Hi @Jimmy Montchal​,

Have you gone through all the steps in this doc including selecting the account(s) after authorizing?

docs.marketo.com/display/public/DOCS/Set+Up+LinkedIn+Lead+Gen+Forms

If so and it is still not working, I would open a support ticket.

---

Justin Norris | Perkuto​​

Jimmy_Montchal
Jimmy_MontchalAuthor
Level 2
June 20, 2017

Thanks - holding for a response from them.

Prinu_George
Prinu_George
Level 3
June 21, 2017

Hi Jimmy - I just set up the Lead Gen form integration and am waiting for the triggers/filters to display too. Do let us know if you have anything to share once you get a response.

Also, i noticed the message 'This service is set to expire on 20th Aug', exactly 2 months from now. Any idea why there is an expiry?

Cheers!

Prinu

Erin_Olsen2
Erin_Olsen2
Level 3
June 21, 2017

I am having this same issue - the filter shows up but the specific form is not. There are no options in the drop-down.

Erin

Jimmy_Montchal
Jimmy_MontchalAuthorAccepted solution
Level 2
June 22, 2017

They wrote back this morning with the fix! See below:

I wanted to follow up with you to let you know that the issue with the missing LinkedIn triggers has been resolved. Our Engineering department sent out a message this morning informing us of the fix.

There are just a few steps to follow to get everything up and running.

Go to: Admin > LaunchPoint > LaunchPoint > Double Click the LinkedIn Lead Gen Service > Follow the steps through and 'Save'

...and this should resolve the issue. It may take a few minutes (~10) for everything to populate and for the triggers to show up.

Good luck!

A
Anonymous
September 12, 2017

I am having the same exact issue.

I did what they said (copied in your message) - crossing my fingers here.

did this resolve the 2 months expiration problem as well?

Thanks

Prinu_George
Prinu_George
Level 3
September 14, 2017

No .  Every time i follow the steps and hit 'Save', it resets to a new date.

I still did not get the LinkedIn-Marketo sync issue resolved. So the leads are getting collected in Linkedin, but not flowing to Marketo.

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