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Dory_Viscoglio
Dory_Viscoglio
Level 10
January 30, 2017
Question

Link to SFDC record causing failure?

  • January 30, 2017
  • 1 reply
  • 2033 views

I have an alert email where I would rather not use the System Alert token, as the campaign that is triggering the alert to be sent is our general MQL qualification, and therefore irrelevant to our sales team. But, I'd still like to have a link to the record in Salesforce. So, I was thinking of using this link: na26.salesforce.com/{{lead.SFDC Id}} but now all sample sends are failing. I've tried formatting the link in several different ways and creating a new email, but no luck. Any ideas?

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1 reply

Emily_Jansen1
Emily_Jansen1
Level 2
January 31, 2017

We had this same issue and I never got it work using the exact token structure you provided. Our solution was to create a SFDC Formula text field on the lead ("yourinstance.salesforce.com/" & Id) that generates the URL. It's only visible to our custom sync user and works well for our alerts coming out of Marketo.

Josh_Hill13
Josh_Hill13
Level 10
January 31, 2017

What do you mean the "sample send" is failing?

To get that token to resolve requires you to send the Sample as if it came off a real lead. This function is best used from the main UI by right clicking on the Alert Email.

The only time i've seen it fail is if SFDC ID isn't properly seen by Marketo, which then means you need to do a hack like Emily suggests.

Dory_Viscoglio
Dory_ViscoglioAuthor
Level 10
January 31, 2017

Send sample results in a failure email from Marketo, instead of a sample being sent. I would have expected the link to just not function... instead of throwing an error like this.

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