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A
Anonymous
January 22, 2015
Question

Link to Email Address Opens Empty Browser Window

  • January 22, 2015
  • 5 replies
  • 2058 views
Why does an empty browser window open (in addition to the email client) when I click on a hyperlinked email address in an email? Is this some sort of MKTO tracking mechanism?
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5 replies

A
Anonymous
January 22, 2015
What does the html code look like for the link?
A
Anonymous
January 22, 2015
How is your hyperlink tagged?  If your anchor text is linked like a web URL your browser will attempt to open the link in a new window.  Try using a 'mailto' link, i.e. mailto:myemailaddress@emaildomain.com
A
Anonymous
January 22, 2015
This is what I'm using:
<a href="mailto:john.smith@smith.com">Contact me</a>
Kristen_Malkov1
Kristen_Malkov1
Level 7
January 22, 2015
It probably has to do with the default mailer program that you have set up. When you click on a link like that, it opens up whatever you have set as your default email engine. If you haven't set that up, the system can often stall or automatically open a window as it's trying to access your email client.
    A
    Anonymous
    January 23, 2015
    I'm getting feedback that this is not an ideal user experience, but it sounds like this is not something we can control. Thanks for the replies.
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