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A
Anonymous
December 3, 2015
Question

Leads in wait step not getting synced to SalesForce?

  • December 3, 2015
  • 1 reply
  • 2077 views

Do leads in wait steps prevent them from getting synced to SalesForce while they are in the wait step?

We are experiencing slow and long sync times between marketo and salesforce. Thanks!

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1 reply

Dory_Viscoglio
Dory_Viscoglio
Level 10
December 3, 2015

Hi Victoria, a wait step shouldn't prevent updates from syncing to SFDC. Having a slow/long sync time is typically related to having a lot of updates in each sync, or apex cpu timeouts or other failures.

    Josh_Hill13
    Josh_Hill13
    Level 10
    December 3, 2015

    It depends exactly what we mean here. Dory's right, but consider your workflow - is this workflow supposed to sync something? It won't until the Wait step is over and the Sync to SFDC is executed.

    A
    Anonymous
    December 3, 2015

    Thanks guys. The order of the work flow is Change data value - Add to SFDC campaign - wait step - other work flows.

    Wouldn't a change data value (updating a field in SFDC lead record) require a sync lead updates? or even the "add to sfdc campaign" should force an update to salesforce?

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