leads got deleted by error - need to troubleshoot | Community
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Anonymous
April 13, 2018
Question

leads got deleted by error - need to troubleshoot

  • April 13, 2018
  • 1 reply
  • 1128 views

Hi - can anyone help with this?

So we run monthly deletion to take out anyone that were unsubscribed, anyone with email invalid, etc.

We ran the deletion program yesterday, and a few records that did engage  with us (filled out a registration form), also, got deleted.  Is there a way to figure out why these records were deleted when they shouldn’t have been? 

Thanks,

Niti

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1 reply

Devraj_Grewal
Devraj_Grewal
Level 10
April 13, 2018

Niti,

Unfortunately, you do lose all activity data for those people once they are deleted.

I would first troubleshoot the list of people being deleted and make sure to pull out any others who may have completed an engagement activity worthy of not being deleted. If so, perhaps design smart campaigns that look for any engagement activity and remove them from the list of those to be deleted.

Josh_Hill13
Josh_Hill13
Level 10
April 13, 2018

Always backup any deletions. Never automate this. Always check the counts carefully and review the export list BEFORE deleting.

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