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A
Anonymous
September 17, 2014
Question

Lead Tokens-Salutation

  • September 17, 2014
  • 3 replies
  • 1101 views
Hello,

Lead token i.e. First Name OR Last Name is not displaed after Salautation. 
Ex: Hello (lead.first name) doesn't displays Hello Rajiv it displays as Hello.

What's wrong? what should i do? Kindly help

Regards
Rajiv
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3 replies

A
AlokRa4
Level 10
September 17, 2014
Hi Rajiv,

This can happen if the token is deleted - a blank space appears at the place of tokens if we delete tokens. It may also be possible if you have clear cookies. For more, please refer this article regarding managing the tokens.

Hope this helps!
A
Anonymous
September 17, 2014
Hi Rajiv,
check out if:
- your lead really has their name in place in First Name field
- your token is written correctly (use the drop-down list of tokens in email editor)
- white space in your token was not automatically replaced with %20 when saving the email (this happens)

Basically, in my experience, most of the problems with tokens are caused by one of these troubles.
    Kenny_Elkington
    Adobe Employee
    Kenny_ElkingtonAdobe Employee
    Adobe Employee
    September 17, 2014
    If you're sending a sample email, the tokens will not be able to populate unless you've got a default value or select a lead to pull details from.
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