"Lead Status" field do not list down with picklist values in Marekto. | Community
Skip to main content
A
Anonymous
September 19, 2016
Question

"Lead Status" field do not list down with picklist values in Marekto.

  • September 19, 2016
  • 1 reply
  • 3286 views

Hi,

Issue:

The "Lead Status" field do not list down with all pick list values in Marketo, unlike the other pick list fields in Marketo like "Lead Source" (lists all pick list values correctly) etc.,

Background details about the fields.

The picklist values of the fields are synced from SFDC.

Lead Status field is of type - String and the field is mapped as below, with one standard field in lead object "Status" and other custom field in contact object "Status__c".

Lead Source field is of type String in Marketo. And the field is mapped to one same standard field in both Object "lead and contact "

Cause of the Issue: Could you please help to confirm the cause of the issue, Is it because

1. the lead status field should not be mapped to two different fields of object  in SFDC (OR)

2. Clarify on above and lets us know if there is any other reason for it. Or is it something that has to be checked in SFDC?

Thanks in advance..

Vidhya

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Grégoire_Miche2
Grégoire_Miche2
Level 10
September 19, 2016

AFAIK, the most likely reason is that the only values that will show are the ones that exist on both the lead and contact objects. Also, mind the lead process in SFDC and the values that can be accessed through it.

-Greg

A
Anonymous
September 19, 2016

HI Greg,

So you mean the Lead status field should now list the picklist values of both contact and lead object.But it actually doesnt.

By this assume you mean the issue of showing only 'Active' in picklist is not bcoz the lead status field is mapped to two different fields of object  in SFDC.

Lead Process of Lead is as below. Please let us know if there is anything to check in SFDC for this cause of an issue

Thanks,

vidhya.

Josh_Hill13
Josh_Hill13
Level 10
September 19, 2016

Yes, the fields aren't mapped in SFDC, so Marketo treats them separately. Marketo will also only display the picklist values that it KNOWS about, so if no one has the other values actually on their record, then Marketo won't display it.

Terms & ConditionsAccessibility statement

Loading footer...