Lead Lists Not Syncing Properly

Forum|Forum|9 years ago
March 23, 2016
1 reply
1987 views

We are uploading a list from Excel into Marketo. That process seems to be working correctly; however, when we try to sync these leads from Marketo to a Salesforce Campaign, only 1/4 of the leads upload into our Campaign. Any thoughts as to why all the leads would not be syncing correctly?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

Best answer by Grégoire_Miche2

Hi Mindy,

Look at one of these leads that does not integrate. Go to its activity log and search for the SFDC sync activities, it will tell you why the lead cannot sync.

Start with missing required info. e.g. company name or last name, plus any custom field that you may have made mandatory
Continue with validation rules
Read this: Troubleshooting SFDC Sync Errors You May See In Marketo

-Greg

Grégoire_Miche2Accepted solution

Level 10

Hi Mindy,

Look at one of these leads that does not integrate. Go to its activity log and search for the SFDC sync activities, it will tell you why the lead cannot sync.

Start with missing required info. e.g. company name or last name, plus any custom field that you may have made mandatory
Continue with validation rules
Read this: Troubleshooting SFDC Sync Errors You May See In Marketo

-Greg

A

Anonymous

Thank you for your help Greg! Your recommendation to look at the Activity Log helped me identify the issue. It appears that, in our instance, the Source field can only be written to 1x and the user re-uploaded her list and the new value was not accepted throwing an error. Thanks for setting me on the right track!

Grégoire_Miche2

Level 10

You are welcome

-Greg

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded