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Rasmus_Bidstru1
Level 4
September 10, 2015
Question

Lead is created, but trigger dosnt fire

  • September 10, 2015
  • 5 replies
  • 2318 views

Im trying to trigger a mail when lead is created.

In my smart campaign i have the "Lead is Created" trigger, but when the user is created via. REST API, it dosnt fire.. what can i have done wrong? Data on the lead looks correct to me.

Smart campaign:

The lead that is created:

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5 replies

A
Anonymous
September 10, 2015

One thing to check is to see if the lead is unsubscribe. Even though the lead is being created as a new lead, it's possible that the same email address was used at one point in time and was marked as unsubscribed via Durable Unsubscribe.

Kenny_Elkington
Adobe Employee
Kenny_ElkingtonAdobe Employee
Adobe Employee
September 10, 2015

I would first confirm that the campaign has been activated, and then check to see if the lead is present in View Campaign Members.  If it is, then your issue is on the Flow side, and not a problem with the trigger.

Josh_Hill13
Josh_Hill13
Level 10
September 10, 2015

Yes to everyone.

I'd also ask you to explain further what else this is doing and if there are any other constraints on the trigger. You could also specifically say "Lead Is Created from API".

Also, be patient, sometimes this one doesn't fire immediately if the queue is backed up.

A
Anonymous
September 10, 2015

Not sure you're exact steps but I would maybe add a 1 minute wait step in the flow before the mail.

A
Anonymous
November 30, 2015

Ok, Marketo support found a bug in the system, that caused this issue.. its fixed now :-)

    Nick_Youmans2
    Nick_Youmans2
    Level 1
    January 12, 2016

    We are currently experiencing this same issue. Do you have a reference number or something related to the bug that we can forward to support?

    thanks,

    Nick

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