Lead "full name" is different than what's contained in their lead record | Community
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Dan_Stevens_
Dan_Stevens_
Level 10
November 15, 2016
Question

Lead "full name" is different than what's contained in their lead record

  • November 15, 2016
  • 2 replies
  • 1364 views

Here's a new one that we came across today (and opened a ticket with Support): When looking at a lead record, the value that appeared in the "Full Name" field within the list, was completely different than the first/last names contained in the detailed lead record.  Below, the Full Name appears as "Elizabeth Perry"

But when opening the lead record, the name is "Alexandra Forsyth":

And nowhere within the activity log is there any CDV for her name; nor is "Elizabeth Perry" contained anywhere.  Has anyone experienced this before?

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2 replies

Sara_Greaves
Sara_Greaves
Level 4
November 15, 2016

Hi Dan, did you verify that this field wasn't updated in a list import or through merging leads? That would be the first place that I would start. This is very strange.

Dan_Stevens_
Dan_Stevens_Author
Level 10
November 15, 2016

Hi Sara - sure did.  Looked throughout the activity log and there is no indication of any sort of activity that could have caused this.  I'm just hoping we're not seeing behavior that's indicative of a corrupt database.

Dan_Stevens_
Dan_Stevens_Author
Level 10
November 17, 2016

Support has come back to us with the following information:

Engineering has found this to be affecting multiple customers. They are currently working towards a resolution. I will update you further as progress is made.
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