Lead and contact activity log | Community
Skip to main content
Nick_Deboo1
Nick_Deboo1
Level 2
August 8, 2017
Question

Lead and contact activity log

  • August 8, 2017
  • 1 reply
  • 2124 views

I was wondering what lead/contact will get the activity if the lead and contact have the same email address.

Mostly this process happens

  1. Lead in Marketo
  2. Lead gets points by activity
  3. In CRM we create a contact from that lead
  4. In Marketo we have a lead and contact with the same email address.

How does Marketo define if the activity of the lead or contact should be updated?

This post is no longer active and is closed to new replies. Need help? Start a new post to ask your question.

1 reply

Gerard_Donnell4
Gerard_Donnell4
Level 9
August 8, 2017

Hi @Nick Deboo​,

This post by @Dan Stevens​ might help you.

Thanks,

Gerard

    Devraj_Grewal
    Devraj_Grewal
    Level 10
    August 8, 2017

    Gerard provides a good resource here, yet it can become confusing when sending an email or uploading via a list as to which person will be associated with that activity.

    However, Nick, your question is concerning actual lead activity, which can only be associated to one lead via their unique ID. So if there are duplicate people in the system and one clicks a link in an email, only that person will be associated with that activity and score increase.

      Terms & ConditionsAccessibility statement

      Loading footer...