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Erek_Bond
Erek_Bond
Level 2
March 12, 2019
Solved

Landing Page Not Advancing on Form Submit

  • March 12, 2019
  • 1 reply
  • 5035 views

Hi,

I'm having a really strange issue and I'm hoping somebody here can give me some ideas as to what the problem might be and how to fix it. Our landing pages are not always advancing people to the thank you landing page when the form is submitted. The landing page refreshes, but the URL has all the form fields appended to the end of it like below (I've removed the page URL and edited the values):

?FirstName=Erek&LastName=Bond&Email=erek.bond%40emaildomain.com&Phone=555-555-5555&Company=Company+Name&Country=United+States&State=UT&Attribution_User_ID__c=&Attribution_Source__c=direct&Attribution_Medium__c=none&Attribution_Keyword__c=not+provided&Attribution_Content__c=&Attribution_Campaign__c=&Attribution_Original_Source__c=direct&Attribution_Original_Medium__c=none&Attribution_Original_Keyword__c=not+provided&utm_source_original__c=&utm_medium_original__c=&utm_campaign_original__c=&utm_content_original__c=&uTMCategoryOriginal=&Call_to_Action__c=&Opt_In__c=&Double_Opt_In__c=&emailOptIn=yes&formid=0000&lpId=00000&subId=000&munchkinId=000-ABC-000&lpurl=%2F%2Fget.websitedomain.com%2FTpath%3Fcr%3D%7Bcreative%7D%26kw%3D%7Bkeyword%7D&followupLpId=00000&cr=&kw=&q=

It seems that the form does submit the information which is good, but the TYLP is pretty important to the user experience (especially when there is a downloadable asset on the TYLP). This doesn't happen all the time, and it only happens when somebody has submitted a form previously (which indicates it might be a cookie issue). Has anybody ever seen or heard of anything like this?

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    Best answer by SanfordWhiteman

    I think we've fixed this. I don't know too much about JS, but with the help of the web developer on my team we found a tag that seems to have been the culprit. It was added by a consulting agency to which our search marketing team had given GTM access. It was to track Marketo form submission on their end (for their SEM landing pages). We're going to need to tighten that up a bit.

    Thanks a ton for your help Sanford!


    @Erek​ for the next time someone posts about this, I wrote up a longer explanation: Why do I see my form fields in the URL, instead of seeing the Thank You page?

    1 reply

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    March 12, 2019

    It's not a cookie issue. You almost certainly have custom JS which is throwing an error, forcing the form to revert to a standard HTML form. That's the known cause of this behavior (there are some past questions on the Nation, if you search).

    Please don't remove the URLs from your posts if you want people to help you troubleshoot.

    Erek_Bond
    Erek_BondAuthor
    Level 2
    March 12, 2019

    Thanks for the response, Sanford. I always look for what you have to say in this forum.

    I did a bit of searching, but I didn't quite know what to search for. Any tips?

    About the URL, I wasn't quite sure if it was a good idea and I've seen people be chastised for posting URLs, but if you are willing to look, this is a page I've set up exclusively for testing this issue (the page content is from another program, but it is not connected to that program).

    Making Customer Experience a Competitive Differentiator | NICE inContact

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    March 12, 2019

    I've seen people be chastised for posting URLs

    People perhaps get chastised for putting URLs to their own products in their signatures/responses in order to upsell. But not when legitimately asking for help, certainly!

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