Landing page blocked by virus protection, why? | Community
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A
Anonymous
August 10, 2017
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Landing page blocked by virus protection, why?

  • August 10, 2017
  • 1 reply
  • 2270 views

We've recently had a customer say that her links are blocked by virus protection. We've come up against this once before.

We do have a lot of custom code, particularly around webfonts.

Any insights here?

Here's the link to the page: Build Better Customer Connections | Monotype

Thanks for your help!

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Best answer by Casey_Grimes2

Hi Bill,

With Mal/HTMLGen-A, the main message Sophos is sending back is that the URL meets a pattern that it sees with redirects being malicious. Of course, this is a false positive in this case, so the best way to get around this is to set up branded tracking links in your emails. You can find setup instructions on how to handle this at Setup Steps - Marketo Docs - Product Docs  from steps 6.5 onward.

1 reply

Casey_Grimes2
Casey_Grimes2Accepted solution
Level 10
August 10, 2017

Hi Bill,

With Mal/HTMLGen-A, the main message Sophos is sending back is that the URL meets a pattern that it sees with redirects being malicious. Of course, this is a false positive in this case, so the best way to get around this is to set up branded tracking links in your emails. You can find setup instructions on how to handle this at Setup Steps - Marketo Docs - Product Docs  from steps 6.5 onward.

    A
    Anonymous
    August 14, 2017

    Thank you Courtney!

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