Kiosk mode for forms - Can you turn off munchkin code tracking for forms? | Community
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Ayan_Talukder
Ayan_Talukder
Level 4
March 9, 2018
Solved

Kiosk mode for forms - Can you turn off munchkin code tracking for forms?

  • March 9, 2018
  • 4 replies
  • 6496 views

We have an 'internal' form we use for tradeshows. Basically when our sales staff get a business card, we've created a form to collect their infomration easily to create a task in salesforce depending on what tradeshow it is.

It's been working great, however we have noticed the munchkin code tracking may tag one person as another. I thought there was some sort of an option to turn off tracking but I couldn't see it.

Any ideas or suggestions would be greatly appreciated. Thanks!

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4 replies

SanfordWhiteman
SanfordWhitemanAccepted solution
Level 10
March 9, 2018

Covered here: http://developers.marketo.com/blog/clearing-marketo-tracking-cookie-from-forms-2-0-submission/

Veronica_Holme4
Veronica_Holme4
Level 9
March 12, 2018

I'm making the assumption that you are using a Marketo LP as your "internal" page. You may be looking for the "Disable Munchkin Tracking" on the LP editor - it isn't there, it's in the LP template editor. You need to create a special version of your kiosk LP template with no tracking and then create your LP from that.

SanfordWhiteman
SanfordWhiteman
Level 10
March 12, 2018

This won't work, Veronica. Turning off tracking from that page only means the cookie won't be created on that page. A cookie that already exists, even if the current page has Munchkin completely disabled, will still be attached to the form unless the above method is followed.

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    March 12, 2018

    In addition to disabling munchkin tracking at the LP level; and adding the script, that Sanford refers to, within the <head> of the template, we also include the highlighted code (NOTE, you must use your own domain here):

    Grégoire_Miche2
    Grégoire_Miche2
    Level 10
    March 12, 2018

    Hi Dan,

    What we often do is to add a LP Boolean variable in the template and injects its value in the 2 scripts so that the use can decide to make and LP untracked easily.

    -Greg

    Dan_Stevens_
    Dan_Stevens_
    Level 10
    March 12, 2018

    Hi Greg - interesting.  Can you share some more detail/screenshots around this approach?

    Ayan_Talukder
    Ayan_TalukderAuthor
    Level 4
    March 12, 2018

    Thanks for all the responses everyone!

    We have embedded the form onto a page on our website.

    @Sanford Whiteman​ thanks for sharing the article. If I am not using a Landing Page, will the script work if I paste it above the form embed code?

    Thanks again!

    SanfordWhiteman
    SanfordWhiteman
    Level 10
    March 12, 2018

    Below, not above.

      Ayan_Talukder
      Ayan_TalukderAuthor
      Level 4
      March 12, 2018

      Thank you Sanford, I've added the code.

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